FREE OVERNIGHT SHIPPING WITHIN NEW ZEALAND

Terms and Conditions

CURRENCY

All prices are shown in New Zealand currency.

GARMENT REPRESENTATION

While the Charmaine Reveley Ltd. website endeavors to provide thorough descriptions and accurate representations of all items, please be advised that colours may appear slightly different on various screens. Please contact info@charmainerevely.co.nz if you require any further information or details on a particular item.

SIZING

Please refer to the sizing guide for help.

ORDERS AND PURCHASES

Payment can be made by Bank Deposit and Credit Card via Paypal. Please ensure all personal information, address, email, and credit card details are filled out correctly to allow for prompt delivery. No bank or credit card details are kept on record.
All pricing on the Charmaine Reveley Ltd. website are current at the time of display. These prices are subject to variation without notice.
Charmaine Reveley Gift Vouchers cannot be accepted online.
When an order has been placed, a confirmation email will be sent containing an invoice number, tracking number, the item/s, and payment instructions.
Orders will not be dispatched until payment has been received in full and Charmaine Reveley Ltd. is satisfied with the integrity of the order.

    STOCK AVAILABILITY

    If an item is out of stock upon order, you will be contacted and informed of the expected delivery date. If the item is no longer available, Charmaine Reveley Ltd. reserves the right to cancel the order and provide a refund, if required.

    EXCHANGES/RETURNS/REFUNDS

    Charmaine Reveley Ltd. endeavors to meet all obligations required by the Consumer Guarantees Act 1993.
     
    If you require an exchange, or wish to return an item for a refund, please contact info@charmainereveley.co.nz within 7 days of receiving your purchase.
    Please package the garment carefully and return via Track and Trace courier to:
    Charmaine Reveley Ltd.
    263a George Street
    Dunedin Central
    Dunedin 9016
    South Island
    New Zealand

    Any costs incurred for the return shipping of an item is your responsibility as the customer, unless the garment is faulty or incorrect.
    All items must be returned unused, unwashed and unaltered with all original tags attached. Charmaine Reveley Ltd. reserves the right to refuse to provide a refund or exchange if these requirements are not met, except as required by the Consumer Guarantees Act 1993.
    If a refund is requested, you will be contacted to discuss how this will be transferred.
    When providing an exchange of an item, the replacement item will be shipped at no cost to you. Free shipping on an exchange item is only valid for the first exchange of an item. In the event of any further exchanges on the same original purchase, you may be required to pay shipping charges.
    All international customers please email at info@charmainereveley.co.nz regarding customs clearance before shipping

      PRIVACY

      Personal information is only collected through this site that is necessary to process and complete an order. No personal information will be distributed to any third parties that are not directly involved with the processing of an order.
      If you wish to subscribe to receive email updates to keep you informed with the latest clothing releases and sales, please either visit our website www.charmainereveley.co.nz or email info@charmainereveley.co.nz to join the mailing list. You may unsubscribe at anytime.

        SALE ITEMS

        There are no refunds or exchanges on sale goods.

        SHIPPING

        FREE OVERNIGHT SHIPPING - domestic only
        NZ rural delivery 
        2 - 7 working days
        Australia delivery $20 
        2 - 14 working days
        Rest of the world $60
        3 - 21 working days

        Orders placed will be processed within standard working hours 9am - 5pm Monday to Friday (excluding statutory holidays). All orders received outside of these times will be processed the following working day.
        Delivery times are an approximate guide only.
        Delivery cannot be made to PO Boxes.
        Please add 2 - 3 extra days to above delivery times for rural areas
        Shipping charges include a tracking number and insurance. An email will be sent with these details once your order has been placed.
        Please be advised that every country has different customs laws and your product may incur other charges whilst in transit. Charmaine Reveley Ltd. is not responsible for any other charges incurred.

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